Refund Policy

Please review our policy before purchasing a class.

In-Person Classes

Seating in our classroom courses is limited. Because classes must be prepaid to reserve a seat and seats are capped, classes paid online are not refundable. Please choose your class date carefully.

Rescheduling

If you cannot attend the class date you selected, contact us as soon as possible at (718) 773-5000 and we will do our best to move you to another available session.

Online Courses

Online fire guard prep courses provide immediate access to digital course content upon purchase and are therefore non-refundable once access has been granted.

Questions

If you believe a billing error occurred, contact us at info@starsecuritytraining.com or (718) 773-5000, Monday–Saturday, 8:00 AM–4:00 PM, and we will review your case promptly.

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